Listing Management FAQ
- What’s my User Login and password?
- How do I find my listing in the Directory?
- When will my new listing be added?
- How do I make changes to my listing?
- How do I upgrade my listing?
- How do I submit my logo and graphic images?
- When will the changes appear in my listing?
- What if I want to change my User Login?
- Why doesn’t my description display?
What’s my User Login and password?
If you know your login but not your password, use the Reset Password function under the Review and Modify Listing, and a new one will be sent to you. If you do not receive the new password, e-mail us at admin@theactorsguide.com. We will update your contact e-mail with the address you provide, and a new password will be automatically sent to that e-mail. (We cannot manually assign you a password, however.)
If don’t know your login ID, request that it be sent to you by writing us at admin@theactorsguide.com. You may also specify the login ID that you would like assigned.
Please note: To make it easy to remember, we recommend that you choose the most common e-mail address in your office or organization as your User Login.
How do I find my listing in the Directory?
Select the Directory Search link in the sidebar. Then, you can…
Use the Quick Search. Type all or part of your business name in the Quick Search field. Select a state in the drop-down menu, or simply leave it set to “In all states,” and click the “Search” button. All listings containing the words you entered will appear. Click on the business name to display the complete listing.
Use the Alphabet. Click on the first letter of your business name. This will display all businesses that begin with that letter. Click on the business name to display the complete listing.
Find it by Region and Category. For example, if you’re an agent in Florida, click on the Agent category in your location, either Central or South. All listings will be located in the state they are located in, or if a business has no physical location, it will be listed under Web Resources. (This is true even if the resource only applies to a particular region.)
When will my new listing be added?
First, your new listing is submitted to the Directory administrators for review. Once we confirm that your listing is in accordance with our criteria, we’ll approve your listing and notify you (usually within two to five days). If we have any questions, we’ll be in contact with you at your User Login e-mail address.
How do I make changes to my listing?
You can modify the info in your listing any time you like, as often as you like. To make a change:
Click on Review & Modify.
Login using your User Login (e-mail address) and password. Your listing information will be displayed.
Click the Change button at the top of the page.
Enter any information you want to update and click the Change button at the bottom of the page.
You will get a message that “Your listing was successfully updated” to confirm the changes have been made.
How do I upgrade my listing?
Click on Review & Modify to login using your User Login (e-mail address) and password. Your listing information will be displayed.
Click on the button at the top of the page that corresponds to the level you want to upgrade to: Enhanced, Enhanced Logo, or Enhanced Graphic. Get more information on Enhancement options.
Fill in the payment form to complete your upgrade.
Once your payment has been processed, your listing will be upgraded immediately, remain upgraded for one year, and renewed automatically at the end of that time unless we hear from you.
How do I submit my logo and graphic images?
First, make sure you have upgraded your listing to the Enhanced Logo or Enhanced Graphic level. Only these levels are able to upload images. Get more information on upgrade options.
Click on Review & Modify.
Login using your User Login (e-mail address) and password. Your listing information will be displayed.
Click the “Change” button at the top of the page.
When will the changes appear in my listing?
Once you have made your changes, they appear on the site immediately. We will be notified of your modifications, and if we have any questions, we’ll be in contact with you.
What if I want to change my User Login?
Write us at loginchg@theactorsguide.com from the e-mail address which you would like to use as your User Login. We will change your User Login to that e-mail address and let you know when the change is complete.
Why doesn’t my description display?
Only upgraded listings include the display of a description. If you would like to upgrade your listing to the Enhanced level or above to enable your description, get more information on upgrade options.
